Frequently Asked Questions

Lumbatech (PT. Lumba Karya Asia) is a Smart Security System Integrator with over 11 years of experience. We are not just about installing devices — we design, integrate, and maintain comprehensive security systems.

Office buildings, apartments and rental properties, hospitals and clinics, tourist destinations, factories and industrial zones, data centers, and residential homes. Each sector has different risk characteristics — solutions always start with consultation and a site survey, not just a product catalog.

Our workshops are in Jakarta (Rawajati, Pancoran), Bekasi, and Malang. For installation and integration projects, we serve Greater Jakarta (Jabodetabek), East Java, and other cities by project agreement. Initial consultation can be done online from anywhere.

Yes. We install and integrate field-proven brands; all products carry official warranty, and our company meets ISO 9001 (quality) standards. Installation warranty is provided separately from product warranty.

How Lumbatech Works from Start to Finish?

Five steps: (1) Needs consultation — free; (2) Location survey to determine the location, cable paths, and appropriate products; (3) Official offer with detailed equipment, services, and timeline information; (4) Installation by certified internal technicians; (5) Handover with function testing, operator training, and system documentation. After that, you can choose a periodic maintenance package.

Can Lumbatech's systems be integrated with your existing ones?

Bisa, dan ini keahlian utama kami. Kami memprioritaskan perangkat dengan SDK dan Open API sehingga dapat dihubungkan dengan software manajemen existing Anda — misalnya akses kontrol yang terhubung HRIS untuk absensi, atau CCTV yang terintegrasi dengan sistem manajemen gedung. Sampaikan sistem apa yang sudah berjalan saat konsultasi, tim kami akan memetakan opsi integrasinya.

Not always. During the site survey, we audit existing equipment — devices that remain fit for purpose and compatible are retained and integrated; weak points are recommended for replacement with clear technical reasons. You receive written recommendations, and the final decision remains yours.

It depends on scale. Residential digital lock installation can be completed within hours. CCTV and access control for a single building typically takes several days to several weeks. The exact timeline is always stated in the proposal before you approve the work.

CCTV and video analytics, access control and time attendance (fingerprint, face, card), digital door locks / smart locks (including Luckey rental property management), security alarms, wireless call systems (nurse call for hospitals/clinics, restaurant bell, queuing systems), plus integration and operational support software.

Luckey is a smart lock solution with property management systems—ideal for apartment owners, homestay providers, rental apartments, and hotel managers. You can provide temporary PIN access to tenants remotely, limit the duration of access, and monitor entry-exit records without duplicate keys or physically visiting the location.

Yes, we are one of the earliest wireless call system providers in Indonesia — covering nurse call for hospitals and clinics, emergency call, to wireless queuing systems. Wireless systems accelerate installation and minimize structural modifications in facilities operating 24/7.

Generally, a combination of: CCTV for production and perimeter areas, access control for restricted areas, integrated time attendance, and alarms. For AI-based quality control and occupational safety needs (PPE detection, restricted zone monitoring, process anomalies), please let us know during your consultation — we are developing industrial AI monitoring solutions and can map out your specific requirements.

Yes, and we consider it the most critical part of our service. Our periodic maintenance packages include functional checks of all devices, cleaning, firmware updates, replacement of worn-out components, and system status reports. An unmaintained security system is a system that fails precisely when it is needed most.

Contact Technical Support (After-Sales) at 0811-9006-160. For customers with a maintenance contract, a priority response SLA applies according to the package. Outside of a contract, our team will still assist you based on the earliest available visit schedule.

No need to panic — all digital locks we install have an emergency backup option: connect a 9V alkaline battery (or a USB-C power bank on certain models) to the emergency contact points on the exterior panel, then unlock using your PIN, fingerprint, or card as usual. Alternatively, you can use the emergency mechanical override key. The device will also provide a low-battery warning about two weeks before it completely runs out. If you still experience issues, please contact our technical support team.

With normal usage (±10 accesses per day), alkaline batteries last approximately 8–12 months. Always use high-quality alkaline batteries — avoid rechargeable batteries as their discharge characteristics risk disrupting the device's performance.

Almost any type: wood, aluminum, and even steel. For glass doors, special models are available that require no drilling or cutting. The minimum door thickness is generally 3.3–3.8 cm depending on the model — our team will ensure compatibility during the survey, so you do not need to measure it yourself.

Our principle: your data belongs to you. CCTV recordings and access logs are stored on your own storage devices at your location (or a server you designate) — not on Lumbatech's servers. Our technicians only access the system during installation or maintenance work that you have approved. We call this architecture the sovereign principle: you have full control.

Modern security systems process personal data (faces, fingerprints, movement logs), so their management is now regulated by law. We assist from the technical side: restricting operator access rights, configuring recording retention periods, and positioning cameras with privacy areas in mind. Full compliance policy remains the responsibility of your organization — we provide the technical foundation and system documentation you need.

Yes. Remote access is managed using tiered accounts and is restricted only to authorized users. We configure the access paths to be as secure as possible and disable default factory access, which is often a security vulnerability in poorly executed installations.

There is no single, honest price without assessing the site — the number of points, cabling distance, building conditions, and integration requirements heavily influence the cost. Therefore, we make consultation and site surveys our first step, and the quotation you receive will be detailed per component: devices, materials, services, and maintenance options. Product prices on our e-commerce platform do not include installation unless stated as a promo.

Yes. We are experienced in corporate procurement, including official quotations, work contracts, handover certificates (BAST), and tax documentation. Please inform us of your administrative requirements from the beginning to ensure a smooth process.

For installation projects, payment is typically structured in milestones based on the progress agreed upon in the contract (e.g., down payment, installation progress, and final payment upon handover). For retail product purchases, payment follows the standard store or e-commerce terms.